The owner of Spin Fuel "Magazine", John Manzione, asked for an electronic cigarette starter kit. Then, after saying he was very happy with the product, he asked for 5 more samples since "the whole staff is about to run out." We sent the products, and waited for his review.
When the review was done, it was less than pleasant. I asked to speak with Manzione but he said he wanted to be "transparent." What does that mean? We already know where you live, we shipped you products, I thought to myself.
Fast forward, the guy gets nasty on email and makes some ridiculous demands and says to "choose one." Screw him, I thought. I gave him $500 worth of stuff for FREE so him and his cronies could give us an honest review. Fair enough, right? Well, the guy posted the most untrue review known to man, not even touching on the product quality or the points all our consumers buy our brand for.
In one email he said "your cartridges taste just like South Beach Smoke" - which ironically he calls his best brand of electronic cigarettes. So, if we have the same product (and we have a much better battery, everyone will agree) why do we score so poorly? Oh, we didn't advertise with him, that's why. That's what John Manzione does, he hits up people for advertising money in exchange for good reviews. Seems he just wanted to slam our company since he wasn't getting anything more than the free product.
It gets better. We started researching John Manzione and his company, Spin Fuel, and we find his Amazon.com account where he pleas people "help me find my son. Haven't seen him since I was three."
So, as a gesture (and I was cordial with John all along, requesting to talk like men, discuss what was going on, etc, but he remained a coward behind his keyboard) I sent him an email as I FOUND HIS SON. Yeah, I found him allright, he was arrested just last week for cocaine possession in Texas. Instead of saying "thanks" he posted my email on his "magazine." Gee, some thanks I get.
I guess the apple doesn't fall far from the tree. Maybe if John Manzione wasn't a deadbeat Dad his son wouldn't be out sniffing coke and getting arrested. These people aren't people to do business with, and my company sent them products, without hesitation, so he could grow his "magazine." It's too bad he had to steal the product, assume we were going to pay him for advertising, bash our brand, and then get upset when we pointed out his son was sniffing coke.
It's a rough, tough world online, and you meet all sorts of characters. Some stories are so out there you can't make them up, like in the case of the crook John Manzione.
Review about: Customer Service.